FAQs

Are there any limitations on size or material that I should know about?

Great question! We are able to 3D print parts up to 800 x 800 x 900 mm (~31.5 x 31.5 x 35.4″). We also specialize in joining parts into even larger assemblies using pins / grooves to form strong, mechanical bonds, so we can assemble parts that are much larger than our build volume!

We are able to provide our fastest turnaround when you choose one of our tuned and calibrated Core Materials. Our Core Materials include White Lightweight PLA, Black Standard PLA, and Black Standard PETG. We are able to print most common materials available for FFF / FDM 3D printing, so if you need a particular material not included in our Core Material set such as Nylon or a carbon fiber filled material, we are happy to do this too! Keep in mind that materials that are not in our Core Material set may require additional time and a Material Calibration fee.

How long does it take to receive a final product?

Our typical turnaround time for a single, big part is typically 1 – 2 weeks. Smaller parts often ship faster. The timeline for receiving your final product depends on the size and scope of your request. We’ll keep you updated with an estimated timeline as we begin printing, complete printing, perform post-processing steps, and ship your part(s). We offer expedited service if needed.

How small, or big, of a job can I request?

While we specialize in making big parts, we are also great at producing smaller pieces. We recommend a minimum feature size of >1mm, but otherwise there is no minimum size for a job. We can accept orders for individual small parts, batches of small parts, individual large parts, and batches of large parts.

Request a quote today at our Request Quote page to start the conversation.

My plans changed after I submitted my file; what should I do?

Reach out as soon to support@makebigparts.com as possible! We’re happy to work with you on any updates or iterations. As long as we have not started planning or production, we can easily accommodate changes to your file.

I have an idea for a prototype or part that I would like printed, but I don’t have a design file yet. Can you help with that?

We would love to help with your prototype or part idea! While we don’t have advanced designers in-house, we can assist you in finding skilled third party designers to bring your vision to life.

Do you offer returns?

Due to the custom nature of each print, we do not offer returns. However, product integrity is a top priority at MakeBigParts. We want you to be thrilled with your print. If you’re unsatisfied, please contact support@makebigparts.com.

Where are you based?

We are located 5 miles outside of Boston in Arlington, MA.
Our workshop is not currently open for visits.

Still have a question? Please reach out! info@makebigparts.com